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Senior Onboarding Manager
MoxieSenior Onboarding Manager helping Moxie scale profitable aesthetic practices across the US. Managing complex provider launches, enterprise partnerships, customer satisfaction, and onboarding team development.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex onboarding processes and strategic partnerships while ensuring high customer satisfaction. Proven ability to optimize workflows and mentor team members to achieve performance targets.
Highest-signal resume keywords
Complex Onboarding ManagementStrategic Partnership OwnershipWorkflow OptimizationCustomer Satisfaction OutcomesMentoring Team Members
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ManagementPerformance Data AnalysisService-Level Target AchievementPortfolio ManagementRevenue Accountability
Soft Skills
Cross-Functional CollaborationAutonomy in Decision-MakingMentoring and Training
Industry Keywords
High-Volume OnboardingCustomer SatisfactionPractice Success ManagementHandoff Process ImprovementRemote Work
About the role
Key responsibilities & impact- Independently manage onboarding across all provider segments and states, including complex, multi-provider, multi-location, and compliance-specific setups
- Own a portfolio of up to 25 onboardings plus additional advanced provider onboardings
- Manage enterprise accounts and provide high-touch, on-site support to top-tier accounts through travel as needed
- Maintain high customer satisfaction across onboardings
- Serve as primary relationship owner for assigned or delegated partnerships
- Drive tooling, workflow, and process optimization while meeting service-level targets
- Lead on personal performance targets and translate performance data into shared strategies
- Improve handoff processes and knowledge sharing with Practice Success Manager leads and the onboarding lead
- Mentor and train junior onboarding managers
- Own revenue outcomes tied to launches, including GMV accountability starting in Q4
Requirements
What you’ll need- Proven track record managing complex, high-volume onboarding portfolios with strong customer satisfaction outcomes
- Experience owning strategic partnerships, including tooling and workflow optimization
- Track record of meeting or exceeding service-level targets
- Comfort operating with significant autonomy and translating performance data into actionable strategy
- Willingness and ability to travel as needed for on-site support to top-tier accounts
- Experience mentoring or training team members
- Strong cross-functional collaboration skills, particularly improving handoff processes between teams
- Ability to work remotely while based in the United States
- Must address current or future visa sponsorship requirements to work in the United States
Benefits
Comp & perks- Salary of $110,883–$122,858 per year
- Equity of 0.12%–0.15%
- Remote work
- Autonomy to shape onboarding, partnership, and scaling processes
- Mentorship and hands-on training opportunities
- Global, remote-first team
- Inclusive workplace
- Interview accommodations available upon request