Senior Lead Marketing Operations

Moxie

Senior Lead of Marketing Services Operations driving performance marketing and ensuring operational efficiency across multiple teams. Focused on scaling operations from 700 to 1000+ medspas effectively.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator.
Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers.
Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and execute structural fixes that deliver quantifiable improvement.
Stabilize and integrate the Front Desk Services team — establish roles, capacity models, performance dashboards, and accountability frameworks for a team newly transitioned into Marketing Services, and align the guest experience across all touchpoints.
Design and execute the operational roadmap to 1,000 — deliver a sequenced, cross-functionally aligned plan that gets Marketing Services operationally ready to absorb the next cohort of providers without proportional headcount growth, and contribute a credible POV to H2/2027 planning.

Requirements

What you’ll need

7–10 years in marketing or revenue operations, with at least 4 years managing multi-functional teams — you've led QA, technical support, deployment, or service delivery functions simultaneously, not just one at a time.
A proven track record scaling services operations — ideally from a few hundred to 1,000+ customers — without headcount growing in lockstep. You've solved scale problems structurally, not by adding bodies.
Hands-on fluency with the modern ops stack — ClickUp, HubSpot, Zapier/N8N, GoHighLevel. You don't just know these tools exist; you've built workflows in them and know where they break down at scale.
Real experience building AI-assisted workflows — not just prompting, but identifying leverage points, building the automation layer, and maintaining the human oversight that keeps quality high.
A cross-functional operator who makes decisions — you build alignment across peers in RevOps, BizOps, Product, and Service Ops without needing your manager to broker every conversation, and you hold yourself accountable to outcomes, not activity.
A developer of people — you invest in the growth of your team, and you have examples of managers you've coached toward promotion-readiness.

Benefits

Comp & perks

Scope that matches your ambition. Multiple functions, a clear mandate, and the autonomy to own the decisions that matter — you won't be waiting for approval to move.
A real scaling challenge. 400 to 1,000 medspas without a proportional headcount increase. If you love building systems that outlast you, this is the problem.
AI as a first-class tool. We're not dabbling — AI and automation are primary levers here. You'll build workflows that actually change how the team operates.
Cross-functional visibility. You'll work directly with RevOps, Product, and BizOps leadership — this role has organizational reach well beyond its title.
A team worth building. Your org includes deeply capable people already doing great work. Your job is to put the right structure around them, not start from scratch.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-assisted workflowsquality improvementKPI establishmentscaling services operationserror rate auditingcapacity modelingperformance dashboard designcross-functional alignmentservice delivery managementautomation layer building

Soft Skills

leadershipcross-functional collaborationdecision makingaccountabilityteam developmentcoachingstrategic planningproblem solvingcommunicationorganizational skills