Principal, Revenue Operations – Strategy

Moxie

Principal of Revenue Operations & Strategy at Moxie, building operational foundations and analytics for post-sales. Empowering aesthetic entrepreneurs with key insights and frameworks.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesLead💰 $149,842 - $190,902 per yearWebsite

About the role

Key responsibilities & impact

Own post-sales analytics end-to-end — build and maintain the reporting infrastructure for churn, retention, launch velocity, and service adoption that gives Customer Growth leadership real-time answers to the questions that used to require a manual pull.
Close the book-to-live gap — make the period between contract close and provider go-live visible, managed, and measurably shorter by designing implementation tracking and handoff frameworks that eliminate blind spots between Sales, Onboarding, and PSMs.
Build a repeatable GMV growth framework — develop the segmentation, cohort analysis, and service-line reporting that lets leadership understand which customers, geographies, and offerings are driving revenue performance (and which aren't) so go-to-market decisions are grounded in data, not instinct.
Automate the recurring operational motions that slow PSMs down — identify the administrative overhead eating into their week and build the workflows, HubSpot automations, and integrations that give them back time for providers.
Become the connective tissue between Finance, Customer Growth, and Sales — standardize how NRR, churn, and expansion are defined across teams, own the reporting glossary, and ensure everyone is working from the same ARR definitions and a renewal pipeline that functions as a real operational asset.

Requirements

What you’ll need

5–8 years of experience in Revenue Operations, Customer Success Operations, BizOps, or a Finance & Strategy role at a high-growth SaaS or tech-enabled services company (Series A–D experience strongly preferred).
A HubSpot power user who has built post-sales infrastructure from scratch — renewal pipelines, customer health programs, churn dashboards, and CRM-to-support integrations — and knows what it takes to get a team to actually trust the data.
Someone who has solved the "sales closed it but CS never launched it" problem: you've designed implementation tracking, handoff processes, and book-to-live visibility before, and you know exactly where the gaps hide.
Strong financial modeling and analytical skills — comfortable building capacity models, cohort analyses, and GMV frameworks, and able to translate messy data into clear strategic recommendations for a CFO or board-level audience.
A builder's mindset with the discipline to document — you don't just ship; you leave behind a reporting glossary, standardized definitions, and systems that scale without you.

Benefits

Comp & perks

Greenfield ownership
Leadership is already bought in
High-visibility, high-stakes work
A company scaling fast enough to make the problems compound
A team that takes operations seriously

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

post-sales analyticsreporting infrastructurechurn analysisretention analysiscohort analysisfinancial modelingcapacity modelingGMV frameworksdata analysisimplementation tracking

Soft Skills

builder's mindsetdisciplinestrategic recommendationscross-team collaborationproblem-solvingcommunicationtrust-buildingstandardization