Product Operations Manager

Moxie

Product Operations Manager at Moxie owning end-to-end release processes and managing feature adoption for their product team. Collaborating with cross-functional teams to ensure successful feature launches.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $102,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own every feature release end-to-end across all PMs—from identifying soft launch candidates and managing feature flags through creating help articles, video walkthroughs, and coordinating full rollouts with zero PM involvement
Build and run the product team's operating rhythm, including cycle planning, retros, and ensuring action items from Compass are resolved before cycle lock—making sure the right work gets prioritized and shipped
Track feature adoption in Mixpanel for every significant release, creating accessible dashboards that give PMs instant visibility into how providers are using new capabilities
Manage complex cross-org releases (like Payroll, Treatment Plans, or e-scripts) that require sequencing dependencies and aligning stakeholders across product, sales, ops, and marketing—then document playbooks so these releases scale
Surface patterns from support tickets and feature requests, building systems that proactively deliver insights to PMs so they're never caught off guard by what customers actually need

Requirements

What you’ll need

Someone who becomes a product expert quickly—you can answer core workflow questions from PSMs, tech support, or providers without escalating, and you know how to find answers when you don't know them
A systems thinker who builds scalable processes, not one-off solutions—your release playbook should work whether we have 5 PMs or 15
Strong judgment on when to escalate and when to own the call—you can define soft launch success criteria and decide independently when a feature is ready for full release
Comfort with AI as a force multiplier—you're already using AI tools to draft comms, generate help articles, summarize feedback, and produce video walkthroughs faster without sacrificing quality
Experience coordinating cross-functional stakeholders and keeping multiple teams (PSM, support, ops, marketing) informed and aligned without everything becoming a bottleneck
A bias toward documentation and knowledge sharing—you create clarity for others and leave processes better than you found them

Benefits

Comp & perks

High-impact, high-visibility work
Ownership from day one
AI-first environment
Fast-growing product team
Direct line of sight to customer impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

feature release managementcycle planningdashboard creationdata analysisprocess documentationfeature adoption trackingsystems thinkingrelease playbook developmentstakeholder alignmentescalation management

Soft Skills

product expertisejudgmentcommunicationknowledge sharingcross-functional coordinationproblem-solvingprioritizationadaptabilitycollaborationattention to detail