Senior Customer Advocacy & Community Manager
Moxie
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $145,000 per year
Job Level
Senior
About the role
- Turn our happiest customers into Moxie’s strongest advocates by building relationships, capturing stories, and driving referrals and testimonials that fuel pipeline growth.
- Build Moxie’s community, a mix of online engagement, events, and ambassador touch points that connect injector-owners and prospects around shared success.
- Design and operationalize scalable programs for referrals, references, and social proof that Sales and Marketing can rely on at every stage of the customer journey.
- Identify and manage partnerships with top aesthetics influencers and key opinion leaders (KOLs) to amplify Moxie’s story across social channels and industry forums.
- Produce social spotlights, case studies, and storytelling campaigns (like “Moxie Moments”) that showcase real customer impact and community energy.
- Partner with Sales, Provider Success, and Marketing to ensure advocacy and community programs align with company goals and accelerate the sales cycle.
- Track metrics on referrals, reach, engagement, and pipeline influence to continuously optimize advocacy programs and demonstrate business impact.
Requirements
- 4–8 years of experience in customer marketing, community, or influencer management within SaaS, healthtech, beautytech, or consumer wellness.
- Proven ability to design, launch, and scale advocacy or influencer programs from the ground up.
- Strong writing and content instincts with an eye for turning customer success into powerful narratives.
- Skilled at building authentic relationships with customers, creators, and internal teams.
- Uses metrics to measure the reach, engagement, and impact of advocacy and community programs.
- Comfortable executing quickly while working cross-functionally across teams and functions.
- Interest in the aesthetics, wellness, or entrepreneurial space, and excitement to build within a vibrant, aspirational industry.
Benefits
- Competitive compensation
- stock options
- comprehensive health, dental, and vision coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer marketingcommunity managementinfluencer managementadvocacy program designcontent creationmetrics trackingprogram scalingstorytellingevent planning
Soft skills
relationship buildingcross-functional collaborationwritingcreativityanalytical thinkingcommunicationadaptabilityteamworkcustomer engagement