MOXFIVE

Customer Success Manager

• Define and execute a customer success strategy built around MOXFIVE's revenue and retention goals - one that reflects the urgency and complexity of our client relationships
• Build the client journey framework from the ground up: post-incident onboarding, ongoing advisory, and renewal architecture
• Establish and own the KPIs that matter to promote client renewals, retention, and account expansion for key offerings
• Implement the tooling and infrastructure - CRM, health scoring, playbooks - that give your team the operating foundation to perform
• Lead and manage a growing team of Customer Success Managers with a culture built on accountability, client empathy, and continuous improvement
• Set and manage to goals that align team incentives with retention and growth outcomes
• Be the kind of leader who makes the people around you better - at the work and at the craft
• Serve as primary POC for top-tier accounts, showing up with the authority and credibility those relationships demand
• Lead quarterly business reviews with strategic clients, conversations that reinforce MOXFIVE's value and open doors to the next opportunity
• Act as the senior escalation point for at-risk accounts, bringing calm and clarity when it matters most
• Build trusted, lasting relationships with CISOs, IT leaders, and incident response stakeholders who have high expectations and long memories
• Partner with Sales and Technical resources on account planning, renewal forecasting, and expansion pipeline - a true peer relationship, not a handoff
• Work with Delivery and Operations so that service quality translates reliably into client satisfaction
• Bring the voice of the customer to Product and Marketing with enough specificity to move decisions

Director of Customer Success

Consultant

• You’ll be joining a seasoned team of high performing incident response consultants that are the tip of the spear for all forensic activity at MOXFIVE.
• Supporting and leading meaningful cases across traditional enterprise and cloud-native environments.
• Collaborate with client teams during investigations with confidence and empathy.

Senior Consultant, DFIR

Technical Project Manager

• Lead end-to-end restoration project management for large-scale enterprise incidents
• Serve as the strategic point of contact for C-suite executives, legal counsel, insurance carriers, and technical partners
• Build and maintain comprehensive restoration roadmaps, master server trackers, dependency maps, and executive dashboards
• Independently analyze server tiering, application dependencies, and restoration sequencing
• Coordinate across multiple concurrent workstreams
• Make real-time calls on resource allocation, priority shifts, and approach changes
• Lead war room discussions and executive briefings
• Challenge technical assumptions and drive alignment across stakeholder groups
• Mentor Technical and Incident Project Managers, and contribute to MOXFIVE's restoration methodology and process development
• Participate in a rotating on-call schedule with extended availability during assigned critical incidents

Senior Technical Project Manager

Project Manager

• Coordinate incident response projects across concurrent technical workstreams keeping everything and everyone aligned
• Serve as the connection between clients, technical teams, legal counsel, and internal MOXFIVE stakeholders
• Own project documentation: trackers, status reports, milestone logs, deliverable schedules, call cadence
• Generate Statements of Work, change orders, and level of efforts with clear scope and pricing
• Compile and distribute timely status updates that tell the story of where an engagement stands
• Monitor project budgets, track time and expenses, and flag potential scope creep before they become a problem
• Coordinate scheduling for client meetings, technical activities, and stakeholder briefings across a portfolio of active engagements
• Identify and surface project risks early, working with stakeholders to keep things on course
• Participate in a rotating on-call schedule (roughly once every six weeks) to support active incident response operations
• Contribute to the ongoing improvement of MOXFIVE's project management processes and systems

Director of Customer Success

Senior Consultant, DFIR

Senior Technical Project Manager

Project Manager – Incident Response