Conseiller Support, Marché Français
MoveWORK Group
Customer Support Advisor, French and Spanish Markets
MoveWORK Group
full-time
Posted on:
Location Type: Hybrid
Location: Lisbonne • 🇵🇹 Portugal
Visit company websiteSalary
💰 €19,000 - €21,000 per year
Job Level
Mid-LevelSenior
About the role
- Respond to incoming inquiries from platform users through various communication channels
- Track requests through to resolution in accordance with internal processes
- Respond quickly and effectively in emergencies and reassure customers when issues arise
- Proactively train and support customers
Requirements
- Proven initial experience in customer service or IT support
- Comfortable working in a digital / SaaS environment
- Excellent command of French and Spanish; English is a strong asset
Benefits
- One day of remote work per week (Monday)
- Meal vouchers worth €7.23 per day, fully paid by the employer (€159.06 per month)
- Health insurance fully covered by the employer
- Monthly transport pass contribution (€40)
- Comprehensive onboarding and product training program
- Real opportunities for career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceIT supportcommunicationproblem-solvingtrainingsupportemergency responseproactivereassurance