Partner Success Specialist
Move Concierge
full-time
Posted on:
Location Type: Hybrid
Location: Farmers Branch • Texas • United States
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About the role
- Serve as the primary contact for all incoming partner and client calls; route inquiries appropriately, document interactions, and ensure timely follow-up.
- Conduct introductory calls with referral partners upon their first lead submission to provide program education, clarify expectations, and establish a positive initial experience.
- Proactively re-engage partners experiencing reduced or inactive lead activity to identify barriers to participation.
- Monitor and manage lane-specific email inboxes, ensuring timely, accurate, and professional responses to partner inquiries, requests, or escalations.
- Provide administrative and operational support to the Account Management team and leadership with administrative or operational tasks as assigned, including reporting, partner outreach, and support initiatives.
- Maintain detailed notes and partner interactions within Salesforce to ensure visibility and collaboration across teams.
Requirements
- Strong verbal and written communication skills.
- Experience in high volume call or customer support environment.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Experience in a heavy call volume environment.
- Proficiency in Salesforce, Google Workspace and email management tools.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailability to manage multiple prioritiescustomer supportproactive engagement