Movate

Operations

• Ticket Resolution: Receive, triage, and resolve data quality and integration tickets escalated by Customer Service within defined SLAs.
• Root Cause Analysis: Analyze data provenance (lineage) to identify the source of data discrepancies or system interface failures.
• Runbook based Process Mapping: Utilize CRUD (Create, Read, Update, Delete) process mapping to understand flows and identify gaps.
• Documentation: Follow and adhere to high-quality documentation for internal processes, data policies, and resolution runbooks.
• Collaboration: Work closely with the Data Operations Manager and broader CX Data Office to support business enablement initiatives.

Data Operations Analyst

Data Scientist

• Lead and oversee the Data Operations Team
• Ensure operational excellence and manage team capacity for 14-hour coverage
• Monitor data quality metrics across CX systems
• Analyze ticketing data for systemic trends

Data Operations Analyst

Data Operations Team Lead