IT Support Analyst

Movado Group, Inc

IT Support Analyst providing first and second-level support for Movado Group employees and Retail Stores. Troubleshooting and resolving technical issues related to desktop applications and operating systems.

Posted 5/22/2026full-timeParamus • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $68,000 per yearWebsite

About the role

Key responsibilities & impact

Provide first and second-level support to all domestic Movado Group employees and Retail Stores
Ensuring timely operational and technical support for personal computers and peripherals
Providing and ensuring prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests
Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support
Update problem management system with timely and meaningful information in accordance with desktop service levels
Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors
Utilize knowledge base used to assist in troubleshooting efforts
Share experiences with other team members
Assist in the deployment and rollout of software and hardware to meet business needs
Develop and maintain detailed project plans to coordinate the purchase, receipt, inventory, and disposal of all IT assets
On-board new employees with GIT orientation to computer assets
Respond to all voice mail and email messages daily
Develop advanced technical knowledge of all desktop applications and OS software supported by Technology Services
Troubleshoot and assist in the use of all supported software
Participate in the team rotation for off-hour and weekend on-call coverage
Develop working knowledge of all supported desktop and POS applications
Maintain an accurate inventory of GIT Client assets, including spare parts/items for break/fix support
Coordinate activities to support SAP client / printing, direct application issues to appropriate support groups
Rotating off-hour and weekend on-call coverage is required (shared responsibility among team)

Requirements

What you’ll need

Degree in a related field of study, preferably Computer Science, or Informational Systems or equivalent business experience
3+ years’ experience in Desktop and/or Helpdesk support
Technical expertise in current standard desktop software (Microsoft Office, Windows, Mac)
Experience with corporate Mac OS support is a must
Retail POS System Support is a plus
Customer Service focus and emphasis on building positive customer relationships
Excellent organization, project management, written and verbal communication skills
Able to work with all levels of staff and management and lead cross-functional teams
Able to technically mentor clients and co-workers
Excellent analytical, decision making and technical problem-solving skills
Able to handle multiple priorities in a fast-paced environment
IT industry standard certification from Microsoft, Apple, CompTIA, HDI, PMI is a plus, but not required.

Benefits

Comp & perks

access to our medical plans
dental plans
vision plan
Life Insurance
Accidental Dismemberment & Death Insurance
Tuition Reimbursement program
401(k)
Short-Term Disability
Long-Term Disability
Parental Leave
Legal Plan
Employee Assistance Program
Pet Insurance
Flexible Spending Account
Critical Illness Insurance
Watch Accommodations/Discounts
Paid Time Off
Company Paid Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supporthelpdesk supporttroubleshootingMicrosoft OfficeWindowsMac OSretail POS system supportproject managementtechnical problem-solvinginventory management

Soft Skills

customer serviceorganizationcommunicationleadershipmentoringanalytical skillsdecision makingability to handle multiple prioritiesteam collaborationrelationship building

Certifications

Microsoft certificationApple certificationCompTIA certificationHDI certificationPMI certification