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Customer Service Representative
Mouser ElectronicsCustomer Service Representative processing orders, quotes, and customer requests for Mouser Electronics. Supporting service excellence, international orders, chat, and customer-service initiatives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on providing optimal customer experience, effective communication, and the ability to handle complex requests. Proficient in Microsoft Office tools and capable of processing orders and managing customer inquiries efficiently.
Highest-signal resume keywords
Customer Service ExperienceProfessional CommunicationMicrosoft Office ProficiencyOrder ProcessingProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer ServiceData InterpretationSpreadsheet ManagementQuote GenerationInternational Order ProcessingProduct KnowledgeCustomer Satisfaction MonitoringFeedback UtilizationService Excellence
Soft Skills
Professional CorrespondenceAdaptabilityTeam CollaborationMotivationCourtesy
Tools & Technologies
Microsoft WindowsMicrosoft WordMicrosoft ExcelMicrosoft OutlookDual Terminal Screen
Industry Keywords
Customer ExperienceMouser ElectronicsSemiconductorsElectronic ComponentsService Standards
About the role
Key responsibilities & impact- Provide optimal customer experience while exhibiting Mouser values
- Process customer requests, including orders, special handling, quotes, returns, catalogs, samples, product information, and Mouser services
- Determine customer expectations and provide options to meet customer needs
- Generate new and repeat business through customer service initiatives and offering associated products and promotional items
- Follow up with customers to ensure ongoing customer satisfaction
- Promote and maintain high standards of quality and service excellence
- Process work timely and meet daily productivity objectives
- Research and expedite customer requests
- Monitor and ensure delivery dates and product quality meet customer requirements
- Provide price and delivery quotes within company deadlines
- Process international orders involving multiple currencies and other requirements
- Support local Customer Service teams and other teams when needed
- Provide chat support as required
- Adapt tasks and priorities to changing business and organizational needs
- Understand business and customer needs and provide constructive feedback using the internal feedback tool
- Perform other duties as assigned
- Senior Customer Service Representative: handle complex or uncommon requests, first-level escalations, daily reports, liaison with other teams, local CS training support, projects, workflow continuity, Team Talk planning, and serve as team subject matter expert
- Mouser Electronics distributes semiconductors and electronic components from over 1,200 manufacturer brands, specializing in rapid introduction of new products and technologies for design engineers and buyers
Requirements
What you’ll need- Professional verbal and written communication in local language (minimum), including in a telephone environment
- Additional languages may be required
- Fluent reading and writing in English
- PC experience in a Microsoft Windows environment
- Proficient with internet, Microsoft Word, Excel, Outlook, and other software
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
- Able and willing to use telephone headsets
- Customer Service Representative I: desire to provide excellent service; professional and courteous correspondence; direct customer interaction; motivation and ability to advance
- Customer Service Representative II: 2+ years customer service experience required; internal candidates must complete the Customer Service Representative I Professional Progression Plan and meet performance metrics; external candidates must exhibit competencies and experience to perform at level II
- Customer Service Representative III: 4+ years customer service experience required; internal candidates must complete the Customer Service Representative II Professional Progression Plan and meet performance metrics; external candidates must exhibit competencies and experience to perform at level III
- Senior Customer Service Representative: 6+ years customer service experience required; internal candidates must have minimum Highly Effective performance, complete the Customer Service Representative III Professional Progression Plan, and meet performance metrics
Benefits
Comp & perks- Global distribution centre processes orders 24/7
- Hybrid work arrangement