Customer Service Representative

Mouser Electronics

Customer Service Representative processing orders, quotes, and returns for Mouser Electronics, a global semiconductor and electronic-component distributor. Supporting German- and English-speaking customers in Munich.

Posted 8/10/2026full-timeMunich • 🇩🇪 GermanyJunior💰 €42,000 - €44,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on maintaining high quality standards and ensuring customer satisfaction. Proficient in processing transactions and managing international orders while effectively communicating in both German and English.

Highest-signal resume keywords

Customer Service ExperienceProfessional Communication SkillsMS Office ProficiencyAnalytical Problem-Solving SkillsPlanning and Organization Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingTransaction ManagementCross-SellingUp-SellingResearching Customer OrdersHandling Multiple CurrenciesQuality Assurance

Soft Skills

Strong Interpersonal SkillsSelf-MotivatedResult-OrientedEnergetic PersonalityInitiative

Industry Keywords

Customer SatisfactionInternational OrdersProduct QualityCustomer Service InitiativesCross-Cultural Teamwork

About the role

Key responsibilities & impact

Generate new and repeat business through customer service initiatives
Accurately process customer transactions such as orders, quotes, and returns
Follow up with customers to ensure ongoing satisfaction and resolve concerns
Provide information regarding availability of in-stock and out-of-stock items
Provide cross-selling and up-selling opportunities, associated products, and promotional items
Research and expedite customer orders
Monitor and ensure delivery dates and product quality meet customer requirements
Verify customer orders are processed correctly
Confirm special handling orders are expedited
Fulfill requests for catalogs, information, or samples
Support local Customer Service teams and other teams when needed

Requirements

What you’ll need

1–2 years’ experience in a customer service role, or equivalent combination of education and experience
Strong ability and desire to provide excellent customer service and maintain high quality standards
Ability to deal directly with customers and represent Mouser Electronics
Professional verbal and written communication skills in German and English
Proficient in MS Office; experience with other systems is a plus
Ability to correctly work with multiple currencies and requirements for international orders
Strong analytical, problem-solving, and negotiation skills
Strong planning and organization skills; works in a structured manner
Accountable, integer, and energetic personality
Self-motivated, result-oriented, and able to work cross-culturally in a team
Initiative to expand position-related knowledge

Benefits

Comp & perks

30 days of annual leave, additional vacation pay and paid special leave days
Good work-life balance with hybrid working options and flexible working hours
Attractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans
Over 60% discount on the Deutschlandticket (job ticket) and free parking
Subsidized fitness membership at “EGYM Wellpass”
A wide range of training opportunities through our Mouser University
Various health offers and events, as well as an ergonomic workplace
Access to exclusive discounts through our Corporate Benefits Portal
Attractive development opportunities