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Customer Accounts Representative
Mouser ElectronicsCustomer Accounts Representative managing credit services and customer inquiries for Mouser Electronics. Resolving account issues and providing timely credit information and support.
About the role
Key responsibilities & impact- Performs order releases, new account set ups, credit investigations, and collection contacts.
- Provides credit information to customers within specified deadlines.
- Provides company credit services via telephone, internet, email, mail, and fax.
- Processes credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
- Communicates with customers and other departments within Mouser to resolve account issues.
- Processes Service Orders
- Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests.
- Works effectively with customers to collect outstanding accounts and communicates regarding potential and existing problem accounts.
- Possesses & familiar with working knowledge of company policies, procedures, and systems.
- Understands and correctly works with multiple currencies.
- Ability to spend most of the time on the phone collecting past due invoices.
- Ability to clear the credit on accounts.
- Recommends accounts for Final Demand Letter and Referrals.
- Assist demonstration of daily work to new member during training.
- Responds effectively to very demanding inquiries and complaints.
- Demonstrates effective time management skills.
- Well organized and able to prioritize and manage multiple tasks.
- Supports and participates in company total quality process.
Requirements
What you’ll need- Bachelor’s degree in accounts / Finance.
Benefits
Comp & perks- Professional verbal and written communication skills in English and Native language.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit investigationscredit applications processingcredit term and limit assessmentaccount managementcollection processesmulti-currency transactionstime management
Soft Skills
communicationcustomer serviceproblem-solvingorganizationprioritizationtrainingadaptability
Certifications
Bachelor’s degree in accountsBachelor’s degree in Finance