Customer Accounts Representative

Mouser Electronics

Customer Accounts Representative providing service and support through various communication channels. Resolving customer account issues and collaborating with the Customer Service and Finance departments at Mouser Electronics.

Posted 6/25/2026full-timeMunich • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Customer Account Representative provides the best possible service and support to customers through mediums such as telephone, email and fax.
Contacts customers to resolve outstanding credit and debit balances and ensures orders ship same day whenever possible.
Provides account information to customers.
Reconciles customer account information.
Works closely with both the Customer Service and the Finance department.

Requirements

What you’ll need

Desire and ability to interact directly with customers and carry out correspondences in a professional and courteous manner.
Fluent English and Italian language skills, written and verbal; German or French language skills beneficial.
Good computer and MS Office skills, as well as an affinity for numbers.
Meets targets while interacting with colleagues within the team and liaising departments.
Works with initiative.

Benefits

Comp & perks

30 days of annual leave, additional vacation pay and paid special leave days.
Good work-life balance with hybrid working options and flexible working hours.
Attractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans.
Over 60% discount on the Deutschlandticket (job ticket) and free parking.
Subsidized fitness membership at “EGYM Wellpass”.
A wide range of training opportunities through our Mouser University and free participation in German courses.
Various health offers and events, as well as an ergonomic workplace.
Access to exclusive discounts through our Corporate Benefits Portal.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceprofessional communicationcourtesyinitiativeteam collaboration