Customer Care Advisor, Night Team, Part-Time

Mountain Warehouse

Customer Care Advisor providing support via phone, live chat, and email for outdoor products. Joining Mountain Warehouse to enhance customer experiences remotely.

Posted 5/19/2026part-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Provide fast, friendly, and effective support via phone, live chat, and email
- Help customers throughout their journey—from product queries to post-purchase care
- Collaborate with internal teams to provide timely resolutions
- Monitor and report customer trends to improve our service
- Take ownership of your personal development and contribute positively to the team
- Maintain strong performance aligned with KPIs and company values

Requirements

What you’ll need

- Fluent in English (spoken and written)
- Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
- Clear, confident communicator with excellent written skills
- Comfortable handling challenging conversations with empathy and professionalism
- Familiar with tools like Outlook, Word, Excel, and web browsers
- Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
- Positive, energetic, and proactive with a “can-do” attitude
- Thrive in a fast-paced environment and enjoy working as part of a supportive team

Benefits

Comp & perks

- Competitive salary and benefits package
- Fully remote
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporteCommerce platformscontact centre platforms

Soft Skills

clear communicatorconfident communicatorempathyprofessionalismpositive attitudeenergeticproactiveteamworkadaptabilityproblem-solving