Customer Care Advisor – Polish, English Speaker

Mountain Warehouse

Customer Care Advisor providing support in Polish and English for Mountain Warehouse. Delivering exceptional customer service in a fully remote environment.

Posted 5/19/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide fast, friendly, and effective support via phone, live chat, and email
Help customers throughout their journey—from product queries to post-purchase care
Collaborate with internal teams to provide timely resolutions
Monitor and report customer trends to improve our service
Take ownership of your personal development and contribute positively to the team
Maintain strong performance aligned with KPIs and company values

Requirements

What you’ll need

Fluent in Polish, and English (spoken and written)
Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
Clear, confident communicator with excellent written skills
Comfortable handling challenging conversations with empathy and professionalism
Familiar with tools like Outlook, Word, Excel, and web browsers
Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
Positive, energetic, and proactive with a “can-do” attitude
Thrive in a fast-paced environment and enjoy working as part of a supportive team

Benefits

Comp & perks

Competitive salary and benefits package
Fully Remote working
Holiday allowance
50% staff discount & 25% for family and friends
Pension scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporteCommerce platformscontact centre experience

Soft Skills

clear communicatorconfident communicatorempathyprofessionalismpositive attitudeenergeticproactiveteam player