Mountain Warehouse

Payroll & Workforce Management Project Lead

Mountain Warehouse

full-time

Posted on:

Location Type: Hybrid

Location: Auckland CBD • 🇦🇺 Australia

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Job Level

Senior

About the role

  • - Lead UAT planning and execution across Australia and New Zealand payroll and workforce management processes.
  • - Collaborate with stakeholders to develop detailed test scripts, scenarios, and acceptance criteria – despite limited involvement in the design phase.
  • - Coordinate with business users, technical teams, and vendor (Dayforce) to ensure testing coverage and traceability.
  • - Manage test defect logging, triage, and resolution, ensuring timely feedback loops.
  • - Oversee and support parallel payroll runs, reconciling results to ensure accuracy between legacy and new systems.
  • - Identify and address discrepancies, liaising with internal payroll teams, HR, Finance, and external vendor support.
  • - Develop Standard Operating Procedures (SOPs) for end-users, including payroll processing, exception handling, reporting, and workforce management tasks.
  • - Contribute to go-live readiness planning, ensuring handover processes are clearly defined.
  • - Support change management activities including training preparation and business communications as needed.
  • - Ensure compliance with local legislation and business policies across both AU and NZ entities.
  • - Provide hyper care support post go-live, including:
  • - First-line issue triage and resolution
  • - Working with technical teams and Dayforce support to escalate and resolve issues
  • - Monitoring system stability and payroll accuracy
  • - Supporting business users through the transition period

Requirements

  • - Proven experience leading or supporting Dayforce (Ceridian) implementations or similar systems, ideally in a regional or multi-country context.
  • - Strong understanding of end-to-end payroll processes, compliance, and legislation in Australia and New Zealand.
  • - Demonstrated ability to write test scripts and lead UAT, particularly in scenarios where upfront design engagement was limited.
  • - Hands-on experience with parallel payroll testing and reconciliation methodologies.
  • - Excellent problem-solving and stakeholder management skills in fast-paced project environments.
  • - Experience developing SOPs, work instructions, or training guides for payroll and WFM systems.
  • - Strong attention to detail and ability to work independently while coordinating across multiple time zones and teams.
  • - Exceptional communication skills, both written and verbal.
Benefits
  • - Competitive salary and benefits package
  • - Hybrid working, 3 days in London based office & 2 working from home
  • - Holiday allowance
  • - 50% staff discount & 25% for family and friends
  • - Pension scheme

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UAT planningtest scriptspayroll processesparallel payroll testingreconciliation methodologiesSOP developmentexception handlingreportingworkforce managementissue triage
Soft skills
problem-solvingstakeholder managementattention to detailindependent workcommunication skills