Financial Service Representative, Loan Officer

Mountain America Credit Union

Financial Service Representative assisting members with their financial needs at Mountain America Credit Union. Providing exceptional member service, loan processing, and product recommendations.

Posted 8/1/2026full-timeSpanish Fork • Utah • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member service and financial consultation, with a strong ability to originate loans and prepare documentation while ensuring compliance with regulations. Proficient in cross-selling credit union products and services to enhance member satisfaction and achieve sales goals.

Highest-signal resume keywords

Member ServiceLoan OriginationCross-Selling Financial ServicesRegulatory ComplianceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Documentation PreparationMathematical CalculationsCredit Report ReviewSales Goal AchievementProblem Resolution

Soft Skills

Multi-TaskingComposure Under PressureCustomer Needs Assessment

Tools & Technologies

MACU ToolsFinancial Transaction Technology

Certifications & Qualifications

Mortgage Loan Originator QualificationS.A.F.E Act Registration

Industry Keywords

Retail BankingCredit UnionMember OnboardingFinancial Services

About the role

Key responsibilities & impact

Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
Originates loans by accepting, reviewing, and approving loan applications.
Interviews loan applicants, reviewing credit report and cross-sells loans.
Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.
Complies with all regulations as required by law.

Requirements

What you’ll need

At least 1+ year of retail banking or related sales and customer service experience.
Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
Ability to multi-task and maintain composure while handling all member activities and requests.
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication.
Requires valid driver’s license for travel.
Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options