Fraud Management Intake Specialist – Evening Shift, Fully Remote
Mountain America Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • Idaho • United States
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Salary
💰 $20 per hour
About the role
- Provides primary phone support for members and internal customers by answering general fraud questions
- Filing fraud affidavits and card claims
- Resolving card and online alerts
- Appropriately restricts accounts to mitigate potential loss to our membership
- Partners on complex fraud incidents with internal Fraud Teams
- Provides status updates for all claim types through multiple systems
- Assists and advises other business units to appropriately resolve Red Flags concerns, identity verification on new applications
- Completes initial ID Theft reports and recommends further actions
Requirements
- 2+ years of retail banking or related financial service and customer service experience
- Ability to multi-task and maintain composure while handling all member and business partner activities and requests
- Ability to communicate effectively using written and verbal communication
- Fraud related experience preferred
- Ability to work in a multi-channel (phone, chat, email) environment
- Ability to appropriate de-escalate calls, while documenting member feedback/complaints (CRM)
- Ability to show effective decision-making skills and recognize the appropriate fraud related account holds/restrictions to add or remove based on the situation.
- Associate degree or equivalent work experience
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
fraud investigationidentity verificationID theft reportingaccount restrictionfraud affidavit filingcard claims processingalert resolutiondecision-making
Soft Skills
communicationmulti-taskingcomposurede-escalationproblem-solving