Senior FCR Specialist, Customer Service
Staples Promotional Products
ALPR Technical Engineer II
Motorola Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $52,200 - $57,200 per year
Job Level
JuniorMid-Level
About the role
- With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
- Provide courteous and knowledgeable troubleshooting support over the phone and via email.
- Ensure timely and accurate set up of all systems.
- Phone Support during regular business hours and on-call availability during off hours.
- Monitor Chat sessions to assist other team members.
- Test systems to ensure they are working correctly.
- May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
- Follow the department process, procedure, and metrics for a technical support II technician
- Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
- Train customers on use of systems including software, hardware and installation.
- Multi-task and have excellent time management skills
- Understand the severity of an issue and escalate issues efficiently and appropriately.
- Demonstrated strong work ethic
Requirements
- High School Diploma or equivalent
- 2+ years of customer service experience and/or Technical Support Troubleshooting/Networking Experience
- Must be able to obtain background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely is required
- Employer work permit sponsorship is not available for this position
