Operations Excellence Analyst

Motorola Solutions

Operations Excellence Analyst at Motorola Solutions optimizing global support operations. Analyzing data and collaborating across functions to provide actionable insights and enhance operational efficiency.

Posted 6/23/2026full-timeChicago • Florida, Illinois, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNowTableau

About the role

Key responsibilities & impact

Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools
Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies
Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations
Partner with Business Operations teams to build and fine-tune interactive dashboards
Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency
Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations

Requirements

What you’ll need

Bachelor's Degree
5+ years of experience in data analysis or operational optimization
Legal authorization to work in the U.S. indefinitely is required.
Data Visualization to build reports using Tableau logic and metric definitions
Data Mining to extract insights from ITSM tools including Salesforce, ServiceNow, and Purecloud
Presentation Software to craft persuasive, audience-tailored briefings using PowerPoint or Google Slides
Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving
ITIL Framework to align operational processes with established industry best practices
Communication Skills to convey complex technical data clearly to both technical and non-technical audiences.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdata visualizationdata miningTableauSalesforceServiceNowPurecloudpresentation softwarePowerPointGoogle Slides

Soft Skills

critical thinkingcommunication skills