Customer Success Manager

Motorola Solutions

Customer Success Manager at Motorola Solutions driving satisfaction and retention through tailored success plans. Building long-term relationships and leveraging enterprise software for additional value.

Posted 6/13/2026full-timeRemote • Florida, Massachusetts, New Hampshire, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
Collaborate with customers to define goals, set key performance indicators, and track progress.
Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.

Requirements

What you’ll need

4+ years of experience in customer advocacy, sales, engineering, or project management.
Proficiency in CRM software and Customer Success platforms.
Experience with B2B congratulable SaaS platforms.
Ability to obtain necessary background clearance as required by customers.
Strong communication and relationship-building skills, with a customer-focused mindset.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer advocacysalesproject managementB2B SaaS

Soft Skills

communicationrelationship-buildingcustomer-focused mindset