Customer Care Back Office – Hybrid

Motorola Solutions

Operational professional assisting government agencies and channel partners as B2B partner. Resolving user account issues and system access challenges with a focus on customer support.

Posted 6/3/2026full-timeSchaumburg • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a key business-to-business (B2B) partner for government agencies, channel partners, and resellers
Act as the primary point of contact for resolving user account issues and platform access challenges
Troubleshoot customer system access issues promptly by utilizing internal platforms to oversee tracking and resolution
Manage daily case workflows to promote proper distribution, track backlog status, and meet service level agreements
Collaborate with cross-functional internal business partners to address and resolve complex customer concerns
Conduct operational quality checks and case audits

Requirements

What you’ll need

High School Diploma or GED
2+ years of experience in customer service/support
Legal authorization to work in the U.S. indefinitely is required.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicetroubleshootingcollaborationproblem-solvingcase management

Certifications

High School DiplomaGED