AI Application Specialist

Motorola Solutions

AI Application Specialist in charge of creating AI agent behavior for 911 centers at Motorola Solutions. Involved in customer deployments and continuous improvement of agent responses.

Posted 5/12/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Own the agent build for new customer deployments for Non-Emergency Call Agent offerings.
Take an agency's policies, SOPs, and call patterns and turn them into the behavior of an AI agent.
Lead agent build end to end for assigned customer deployments
Run SOP workshops with customer ops leads to map call types, triage logic, escalation rules, and transfer destinations
Translate phone trees, training manuals, and call recordings into executable agent behavior through structured prompts and configuration
Iterate prompts and agent logic against UAT feedback and live-call learnings
Partner with the Project Manager on weekly customer check-ins.
Run QA on agent behavior post-go-live
Contribute to and improve Hyper's standard SOP library across deployments
Coordinate with Integration Engineering on telephony, SSO, and CAD integration handoffs

Requirements

What you’ll need

3+ years in a technical, customer-facing role: solutions engineering, implementation engineering, prompt engineering, applied AI/ML, or similar
Legal authorization to work in the U.S. indefinitely is required.
Must be able to obtain background clearance as required by government customer.
Demonstrated fluency with LLMs and prompt engineering.
Strong written communication.
Comfort working in ambiguity and iterating fast against real customer feedback
Experience facilitating technical workshops or discovery sessions with non-technical stakeholders
Public safety, 911, or contact center background preferred
Telephony, SIP, or CCaaS fluency preferred
Experience with agentic AI systems beyond conversational chatbots preferred
Background in regulated or mission-critical industries (healthcare, aviation, public sector) preferred

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

prompt engineeringLLMsagent behavior configurationUAT feedback iterationtelephony integrationSIPCCaaSAI systemscustomer deploymentSOP development

Soft Skills

strong written communicationcomfort working in ambiguityiterating fastfacilitating workshopscollaborationleadershipcustomer engagementproblem-solvingadaptabilitystakeholder management