Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Motorola Solutions

Customer Support Technician II

Motorola Solutions

. Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure .

Posted 5/12/2026full-timeSchaumburg • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact
  • Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure
  • Drive incidents to resolution by performing initial triage, documenting troubleshooting steps, and escalating complex issues
  • Maintain consistent, professional communication via phone, email, and ticketing systems
  • Utilize and contribute to the knowledge database by implementing documented solutions and authoring new articles for previously undocumented technical issues
  • Ensure all support and performance metrics are met while tracking outages through to the successful restoration of services
  • Collaborate across functional lines to provide feedback on operational processes and participate in training to stay current on evolving systems and applications

Requirements

What you’ll need
  • High School Diploma or Equivalent
  • 2+ years of Technical Support experience
  • Must be able to obtain background clearance as required by government customer

Benefits

Comp & perks
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingincident resolutiondocumentationknowledge database managementperformance metrics trackingservice restoration
Soft Skills
professional communicationcollaborationfeedback provisiontraining participation
Certifications
High School Diplomabackground clearance