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Associate Customer Support Manager
Motorola Solutions. Manage the Managed and Support Services (M&S) business for assigned customer contracts .
Posted 5/7/2026full-timeNorth Carolina, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $90,000 per yearWebsite
About the role
Key responsibilities & impact- Manage the Managed and Support Services (M&S) business for assigned customer contracts
- Ensure customer satisfaction with Motorola Public Safety Customers
- Provide customers a single point of contact for Customer management
- Ensure service delivery and Service Level Agreements (SLA) compliance
- Manage and maintain services scope as per services contract
- Gather and provide Booking Packages to SCSO for contract loading
- Work with customer and field teams to create and/or update existing Customer Support Plans (CSP)
- Create customer and service provider Statements of Works
Requirements
What you’ll need- 2+ years of experience in one of the following: customer service, sales, account management, customer support experience, systems management, project coordination, contract management, military experience or Motorola experience
- Travel Requirements 25-50%
Benefits
Comp & perks- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract managementproject coordinationsystems management
Soft Skills
customer serviceaccount managementcustomer supportcommunicationcustomer satisfaction