Customer Success Advocate – Critical Connect, Wave PTX

Motorola Solutions

. Serve as a Customer Success Manager supporting Critical Connect/Wave PTX clients to maximize usage, value, and product satisfaction.

Posted 5/6/2026full-timeRemote • Florida, Illinois, Maryland, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a Customer Success Manager supporting Critical Connect/Wave PTX clients to maximize usage, value, and product satisfaction.
Partner with customers to promote their full adoption of Motorola products and services.
Ensure their desired outcomes are clearly documented, understood, and realized.
Work closely with Support and Onboarding teams to ensure clients are set-up for success.
Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues.
Develop and implement strategies to minimize client churn.
Drive adoption, outcomes, and annual recurring revenue and map out a customer retention strategy.

Requirements

What you’ll need

Seeking 3+ years of experience in one or more of the following: customer success, sales, engineering, public safety or project management.
2+ years working with enterprise-level customers is desired.
Working knowledge of Motorola Solutions Land Mobile Radio, Command Center and Mobile Video Software including: Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition.
Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans.
A proven track record of leading process improvements within large organizations.
Previous experience tracking product adoption and customer engagement through data-analysis tools.
Experience serving as a customer manager with the ability to understand the needs of the client and deliver on those needs.
Strong executive presence and presentation skills.
Understanding of accounting principles is a plus.
Ability to stay on-task with minimal supervision.
Demonstrated ability to deal with change and excel in high-stress situations.
Proficiency in the use of the Google Suite products.
Gainsight and Salesforce experience is a plus.
Ability to travel up to 10% to customers and for internal meetings and training.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsalesengineeringproject managementdata analysisportfolio managementprocess improvementproduct adoptioncustomer engagementaccounting principles

Soft Skills

executive presencepresentation skillsability to deal with changeability to stay on-taskminimal supervisionhigh-stress situations