Scaled Customer Success Associate

Motorola Solutions

. Full-Lifecycle Management: Own the customer journey for a high-volume portfolio, ensuring agencies are successful from initial go-live through their annual renewal cycles.

Posted 4/29/2026full-timeRemote • Florida, Illinois, North Carolina, South Carolina, Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Full-Lifecycle Management: Own the customer journey for a high-volume portfolio, ensuring agencies are successful from initial go-live through their annual renewal cycles.
Data-Driven Health Monitoring: Regularly analyze usage data to identify accounts that are "unhealthy" (low usage) or "at-risk." Execute scaled digital outreach campaigns to re-engage these users and drive adoption.
Process Trailblazing: Help build and refine the "Scaled" playbook—finding the most efficient ways to provide a "white-glove" feel to a high volume of agencies through technology.
Content Creation & Self-Service Enablement: Develop a robust library of self-service resources, including "How-to" videos and best practice guides.
Community Forum Management: Monitor and create content to address customer questions and to keep the conversation going.

Requirements

What you’ll need

High School diploma, Bachelor’s degree and 3+ years of experience in a Customer-Facing role in Customer Advocacy, Sales or Public Safety
Rave portfolio product knowledge preferred.
Must be able to obtain background clearance as required by our government customers.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer advocacycommunicationdata analysiscontent creationcommunity management

Certifications

background clearance