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Technical Support Analyst
Motorola Solutions. Provide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux environment.
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Provide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux environment.
- Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2.
- Communicate complex technical solutions clearly and empathetically to non-technical users, maintaining a professional demeanor in a high-intensity environment.
- Act as a central point of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians.
- Contribute to the internal knowledge base by creating and updating technical documents to improve team efficiency.
- Prioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekends.
Requirements
What you’ll need- High School diploma/equivalent or 1+ year of Technical Support/Customer Support experience
- Foundational understanding of Linux command-line interface (CLI) and network configuration
- Proven ability to de-escalate "heated" situations and guide non-technical users through logical troubleshooting steps
- A track record of working independently and using critical thinking to find answers when faced with unfamiliar technical hurdles
- Comfortable in a fast-paced environment with a rotating schedule (including weekends/evenings).
Benefits
Comp & perks- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply.
ATS Keywords
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Hard Skills & Tools
Linuxcommand-line interfacenetwork configurationtechnical supportcustomer supporttroubleshootingdocumentationticketing systemlog maintenancetechnical writing
Soft Skills
communicationempathyproblem-solvingcritical thinkingde-escalationtime managementmultitaskingindependenceprofessionalismadaptability