Customer Success Manager, Scaled

. Execute on established scaled strategies to elevate the new customer onboarding experience .

Posted 4/23/2026full-timeRemote • California, Florida, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Key responsibilities & impact

Execute on established scaled strategies to elevate the new customer onboarding experience
Focus on the key metric of driving time-to-value and ROI by enabling rapid and successful onboarding, adoption, and business value for customers
Deliver the onboarding playbook including quickly building rapport with new end users, understanding their business use case and goals, delivering new user product training
Monitoring a high volume of customer accounts (±1000) for key risk measures, growth opportunities and overall health
Proactively engage sales and partner communities to drive awareness of Customer Success and bring in new end users to the program
Lead cross-functional collaboration with sales, support, and product teams

What you’ll need

3+ years of account management and/or customer success experience in a SaaS company
Must have extensive Salesforce experience
Must be organized and able to manage several queues of new customer requests (slack, google form)
Basic Experience 3+ years of account management, customer success, support, or sales development experience in a SaaS company
Legal authorization to work in the U.S. indefinitely is required.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successonboardingproduct trainingrisk assessmentSaaS

Soft Skills

organizational skillscommunicationcollaborationrapport building