Customer Success Manager
Motorola Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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About the role
- Identify key customers in the EMEA region to deliver CSM services to
- Execute on established strategies to maximize business and product value while focusing on the customer relationship
- Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
- Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities
Requirements
- 5+ years of account management and/or customer success experience in a SaaS company
- Must have extensive Salesforce experience
- Preferred understanding of video or access control systems, networking and storage background, other security products or services
- Preferred experience in Gainsight or other CS Tools
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
account managementcustomer successKPI developmentonboardingadoption strategiesbusiness value metricsROI metricsvideo systemsaccess control systemsnetworking
Soft Skills
customer relationship managementstrategic executionproblem-solvingcommunicationadvocacyretention strategiesexpansion strategiestime managementorganizational skillsinterpersonal skills