Customer Success Manager

Motorola Solutions

Customer Success Manager executing best-in-class strategies for adoption and revenue retention in EMEA. Drive successful product adoption and business outcomes for key customers in the Fixed Video & Access division.

Posted 4/14/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Identify key customers in the EMEA region to deliver CSM services to
Execute on established strategies to maximize business and product value while focusing on the customer relationship
Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities

Requirements

What you’ll need

5+ years of account management and/or customer success experience in a SaaS company
Must have extensive Salesforce experience
Preferred understanding of video or access control systems, networking and storage background, other security products or services
Preferred experience in Gainsight or other CS Tools

Benefits

Comp & perks

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Hard Skills & Tools

account managementcustomer successKPI developmentonboardingadoption strategiesbusiness value metricsROI metricsvideo systemsaccess control systemsnetworking

Soft Skills

customer relationship managementstrategic executionproblem-solvingcommunicationadvocacyretention strategiesexpansion strategiestime managementorganizational skillsinterpersonal skills