Execute the setup, programming, assessment, and handover of radio network solutions for Motorola Solutions, encompassing infrastructure such as trunking systems, repeaters, and handheld units.
Manage the post-sale deployment and integration of digital voice and data communication networks.
Identify technical malfunctions, perform complex equipment repairs, and conduct scheduled maintenance both remotely and at customer sites.
Deliver expert technical guidance and training to clients to facilitate effective operation of deployed systems.
Maintain precise and prompt records of all service operations, including system upgrades, maintenance checks, and repairs.
Liaise with engineering, sales, and project management units to achieve high levels of customer satisfaction and project success.
Follow corporate guidelines and rigorous safety standards during all field engineering tasks.
Engage in continuous professional development to stay informed of emerging technologies and industry standards.
Oversee the inventory of specialized tools and components necessary for field assignments.
Participate in an on-call schedule to provide around-the-clock support for essential communication infrastructure.
Offer specialized technical support for complex applications, including software-based electronics troubleshooting and the optimization of RF and Broadband architectures like digital P25 systems.
Serve as the Lead Federal Field Engineer for major system initiatives, coordinating team efforts and providing mentorship to junior engineering staff.
Perform precise system tuning, programming, and performance testing while finalizing all project documentation.
Collaborate with technical support and product teams to analyze and resolve system defects during the deployment and maintenance phases.
Generate weekly status reports detailing field activities and project milestones.
Utilize trend analysis to conduct preventive maintenance routines that ensure continued system reliability.
Engineer solutions for complex technical hurdles identified during system support or hardware upgrades.

Requirements

Academic background in Electronics, Electrical Engineering Technology, Telecommunications, or a related field (Associate's degree required; Bachelor's preferred).
At least 2 years of professional experience in radio communication systems or similar electronic equipment maintenance and installation.
Comprehensive grasp of RF principles, network protocols, and two-way radio systems including P25, DMR, and TETRA.
Competence with multimeters, service monitors, spectrum analyzers, and other standard test equipment.
Advanced analytical and troubleshooting abilities with a focus on methodical problem resolution.
Exceptional verbal and written communication skills to convey technical details to varied audiences.
Effective time management and the ability to operate autonomously in field environments.
Physical ability to handle 50-pound equipment and work in various, sometimes adverse, outdoor settings.
Preferred industry certifications such as Network+, CompTIA A+, ETA, or specific manufacturer training.
Complete familiarity with modern technology and contemporary troubleshooting methodologies.
Expertise in wired systems (LAN/WAN), including the installation and maintenance of cabling, routers, switches, and firewalls.
Capability to maintain and troubleshoot server hardware, operating systems, and software infrastructure.
In-depth knowledge of antenna networks, receivers, and transmitters within R.F. systems.
Knowledge of packet-switching techniques, dedicated data circuits, and standard telephony.
Strong digital literacy, including proficiency in MS Office (Word, Excel, Outlook, Access) and Google Suite.
High level of self-motivation and the ability to work without direct supervision.
Ability to remain calm and resolve client issues efficiently during high-pressure scenarios.
Superior command of Motorola systems, including SmartNet, Centracom, MCC Console, and ASTRO A7.x Digital platforms.
Proven experience with logging systems, RF interfaces, and diverse networking hardware.
Unique blend of expert multi-site RF system knowledge and advanced computer networking skills.
Network+, Security+, or similar relevant networking certification is highly desirable.
Experience with RF infrastructure, ASTRO systems, LMR, P25, and dispatch consoles.
Professional conduct and excellent communication abilities at all times.
Preference is given to those with experience in RF Infrastructure Technologies such as Motorola SmartZone, ASTRO Conventional, and Trunked systems.
Proficiency with essential test equipment—including T1 Test Sets, Communication System Analyzers, and Digital RF Power Meters—is mandatory.

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RF principlesnetwork protocolstwo-way radio systemstroubleshootingsystem tuningperformance testingcabling installationserver hardware maintenancepacket-switching techniquesdigital literacy

Soft Skills

analytical abilitiestroubleshooting abilitiestime managementself-motivationcommunication skillsproblem resolutioncalm under pressurementorshipautonomous operationcustomer satisfaction

Certifications

Network+CompTIA A+ETASecurity+manufacturer training