Accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects.
Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures.
Measures the performance relating to achieving each set of goals.
Understands business implications on all projects.
Acquires and maintains a high-level understanding of relevant internal organizational workflows and practices.
Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.
Establishes and maintains contact with customers and channel partners as relates to their specific project.
Provides regular status updates.
Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.
Initiates, generates, and maintains project schedules.
Leads scheduling status reviews with team members to track current status against planned progress.
Budgeting/Risk Management: Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).
Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress.
Provides ongoing assessment and coverage of the risks associated with a project. Alert management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.

Requirements

High School diploma, Technical Certificate, Associates, or Bachelor's degree in Business, Communication, IT, or Technology required.
3+ years of Project Management and Emergency Call handling experience required.
Legal authorization to work in the U.S. indefinitely is required.
Experience with Public Safety communications systems.
Proficient in developing project documents as well as having experience in a cloud-based document management system (Google Workspace).
Project Management Professional (PMP) and/or Certified Associate in Project Management (CAPM) desired but not required.
Understanding local public safety customers, such as police, fire, and emergency medical services, is a plus.
Must be a self-motivated team player able to work effectively with general guidance toward objectives.
Must have excellent interpersonal, presentation, and negotiation skills work collaboratively with regional and territorial management.
Must be able to effectively communicate with relevant peers and senior stakeholders.

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Project ManagementEmergency Call HandlingBudgetingRisk ManagementProject SchedulingPerformance MeasurementDocument ManagementCloud-based SystemsProject DocumentationCost Analysis

Soft Skills

Interpersonal SkillsPresentation SkillsNegotiation SkillsTeam PlayerSelf-motivatedCommunication SkillsOrganizational SkillsFacilitation SkillsCustomer Relationship ManagementLeadership

Certifications

Project Management Professional (PMP)Certified Associate in Project Management (CAPM)