Customer Support Manager
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
- Manage government contracts with responsibility for the successful delivery of service products for local government customers.
- Manage the relations with external partners responsible for delivering service products to customers.
- Responsible for contract renewals, proposals, accurate forecasting, and development of statements of work.
- Oversee contract P&L performance and ensure service billing and cost performance goals are met.
- Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations.
- Develop customer relationships that will position Motorola for Service growth.
- Ensure that customers receive appropriate and timely reporting as required by the Services Contract.
- Manage product quality issues as needed and assist partners, vendors, and customers with payment and billing issues.
Requirements
- 4+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
- Must be able to obtain background clearance as required by government customer(s).
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementforecastingstatement of work developmentP&L performance oversightservice billingcustomer reportingproduct quality management
Soft skills
customer focusrelationship managementcommunicationnegotiationproblem-solving