Customer Support Technician III
Motorola Solutions
full-time
Posted on:
Location Type: Hybrid
Location: West Valley City • Florida, Illinois, Mississippi, Ohio, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
Junior
About the role
- Manage and work tickets cases entered by agencies assigned
- Write and modify Knowledgebase Articles for distribution
- Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed.
- Ensure the appropriate and timely notification of network and maintenance statuses.
- Collaborate with customers and Flex Support Team.
- Reproduce/confirm product defects and report defects to Product Development for permanent resolution.
Requirements
- High School Diploma or equivalency
- Minimum of 1+ years of Flex Software experience
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Flex SoftwareKnowledgebase Article writingticket managementdefect reproductionSLA support
Soft skills
collaborationcommunicationproblem-solvingcustomer service
Certifications
High School Diplomabackground clearance