Manager, Identity & Access Management Services
Abbott
SQL
Regional Service Manager - Civil/LEA Agencies
Motorola Solutions
full-time
Posted on:
Location: District of Columbia • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Execute all aspects of the Managed and Support Services business across Federal civil and law enforcement agencies (Civil / LEA)
- Manage Civil / LEA Managed and Support Services team members and all contracts supporting installation and service of mission critical communication systems
- Accountable for people management, development, customer satisfaction, revenue growth, and gross margin performance
- Manage and execute customer support contracts, service-led installation activities, equipment repair agreements, and system upgrades
- Collaborate across the organization and lead in a matrixed environment to leverage resources
- Lead change by driving desired behaviors and manage customer engagements during crisis or outage situations
- Hire, mentor, perform performance management and rewards planning for Customer Support Managers and System Managers
- Oversee day-to-day service operations including revenue forecasting, cost management/containment, customer satisfaction, and Managed and Support Services activities
- Ensure on-time renewal of Managed and Support Services agreements and fulfillment of contracted services delivery
- Create large/complex service proposals ensuring cohesiveness between service approach, scope, staffing, and financial profile
- Provide proficiency in spreadsheets, word processing, slide presentations and deliver strong presentations
Requirements
- Bachelor's degree
- 5+ years of experience in one of the following: Customer Facing Service Operations Management, Lifecycle Service Account Management, Customer Service, Systems Implementation, Integration, LMR Sales, LMR, Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales
- Legal authorization to work in the U.S. indefinitely (employer sponsorship not available)
- Travel 25% - 50% domestically
- Candidate must live close to a major airport due to travel requirements
- Proficiency in spreadsheets, word processing, and slide presentation software
- Strong presentation delivery skills and strong interpersonal communications skills
- Financial acumen and understanding of P&L elements and principles
