System Manager
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxUnixVoIP
About the role
- Travel in the state of Idaho upon dispatch from MSI technical support.
- Regular travel to customer sites to provide preventative maintenance on a scheduled basis.
- Manage and lead day-to-day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
- Manage and lead our relationship with the customer
- Ensure that customer satisfaction goals are met both internally and with the customer
- Procure and coordinate any internal resources that may be needed
- Ensure compliance with response/restoration time commitment
- Remotely diagnose system failure and facilitate call management as applicable
- Manage Emergency Service efforts and escalation procedures
Requirements
- Bachelor’s degree in Computer Science (or related degree) or equivalent work experience
- 4+ years of customer support experience
- 3+ years of IT support experience
- Strong written and oral communication skills. (Fluent in English, oral and written)
- Strong soft skills, interpersonal communication, and problem-solving skills.
- Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management.
- Working knowledge of Analog and Digital Telephony
- Microsoft MCSE or equivalent experience
- Cisco CCNA certifications or related experience
- In depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems
- Experience with Windows Domain architecture/ integration / Active Directory
- Experience in providing Linux/UNIX technical support to customers
- Experience with troubleshooting various server/desktop hardware related issues
- Experience with Servers (Dell and HP)
- Experience in troubleshooting LAN/WAN
- Experience with VOIP applications
- Experience troubleshooting 3rd party application integration
Benefits
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootinginstallationconfigurationWindows Server 2008Windows Server 2012Windows 7Windows 10LinuxVOIP
Soft skills
customer supportcommunicationinterpersonal skillsproblem-solvingstress managementleadershiprelationship managementcustomer satisfactioncall managementescalation procedures
Certifications
Bachelor’s degree in Computer ScienceMicrosoft MCSECisco CCNA