Technical Account Manager

• Serve as the primary technical and strategic point of contact for enterprise accounts in the South Eastern USA
• Lead stabilization and optimization initiatives, assessing account health, identifying risks, and implementing improvements
• Provide on-site support as needed while primarily working remotely, assisting with onboarding, integrations, and upgrades
• Advocate for customer needs and bridge knowledge between accounts and internal teams
• Build and maintain long-term relationships with key stakeholders (IT, Operations, Engineering)
• Provide guidance on best practices, product usage, and configuration optimization
• Monitor open technical cases, drive escalations, and communicate status clearly
• Identify potential risks to customer success and implement mitigation strategies
• Track key account metrics and suggest upgrades, features, or optimizations.