Onsite Field Service Technician
Motorola Solutions
full-time
Posted on:
Location Type: Office
Location: Bismarck • North Dakota • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
FirewallsSwitching
About the role
- The Field Service Technician provides technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing RF and Broadband architecture.
- Key Responsibilities: Maintain, optimize, test, and meticulously document complex communication systems.
- Submit weekly reports detailing activities and accomplishments.
- Conduct preventative maintenance routines to ensure optimal system operation, with a focus on trend analysis and thorough documentation.
- Develop effective solutions for challenging technical problems encountered during system maintenance, upgrades, or support.
- Maintain comprehensive familiarity with the latest technologies and troubleshooting techniques.
- Collaborate with engineering, project management, and sales personnel to effectively maintain, optimize, and support advanced communication systems, exceeding customer expectations.
Requirements
- Certifications: Security +, CompTIA, or a related certification is highly desirable.
- At least one network certification (e.g., Network +, CCNA, NRS1) is also ideal.
- Networking Expertise: Proficient in computer network installation, configuration, and maintenance, including cabling, routers, switches, firewalls, and bridges.
- Strong knowledge of wired communication systems (LAN/WAN) is essential.
- Must be capable of maintaining server hardware/OS and software infrastructure, and troubleshooting related issues.
- Communication Systems: Experience with logging recording systems, RF interfaces, and wired/wireless communication systems and networking equipment.
- Knowledge of R.F. systems (transmitters, receivers, antenna networks) is preferred.
- Understanding of standard telephony, dedicated data circuits, and packet switching techniques is also preferred.
- Technical Experience (Preferred): Motorola Conventional, SmartNet, Centracom, MCC Console systems, Secure Operations, and ASTRO A7.x Digital systems and installation procedures.
- P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios, and consoles.
- LTE or Private LTE Nokia system knowledge, Juniper Routers, and Aruba Switches configuration.
- Test Equipment (Preferred): Strong skills in using various communication test equipment, including Ethernet Link test sets and/or Digital RF Power Meters.
- Computer Skills: Proficient in MS Word, Excel, Outlook, and Access.
- Interpersonal Skills: Strong self-management and 'people' skills are crucial for effective collaboration with Motorola's customers, subcontractors, and internal teams (Sales, Engineering, Project Management, customer service).
- Must have a current and valid driver’s license.
- You will be required to perform strenuous duties.
- You must be able to lift and operate 25 - 50 lbs.
- Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network installationnetwork configurationnetwork maintenancetroubleshootingwired communication systemsRF systemscommunication systemstest equipmentserver hardware maintenancepacket switching techniques
Soft skills
self-managementinterpersonal skillscollaborationproblem-solvingdocumentation
Certifications
Security +CompTIANetwork +CCNANRS1