Managing and executing customer installation activities within agreed upon project timeframes.
Verifying the complete functionality and readiness of systems for software deployment.
Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and troubleshooting.
Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.
Deliver solutions that align with existing products, standard interfaces, and pre-defined procedures.
Diagnose and resolve issues across systems, networks, and infrastructure.
Develop and document Standard Operating Procedures (SOPs) as needed.
Identify defects, work with project team/Engineering to support through resolution.
Adhering to all corporate guidelines and completing required training, including CJIS compliance.
Accurately logging billable hours for project work.
Occasional travel (25%-50%) will be required, depending on project and business needs.
Requirements
Proven experience installing, administering, and troubleshooting Server Virtualization/Containerization: Specifically VMware ESXi v.7+ and/or Red Hat OpenShift
Database Servers: Particularly Microsoft SQL Server 2019 and later
Server Operating Systems: Including Windows Server 2019 and later
Workstation Operating Systems: Such as Windows 10 & 11, and Linux
Network LAN Switches: Experience with HP Arista is a plus
Storage Area Network (SAN): Experience with HPE Alletra and Nimble is a plus
Basic Firewall and Router knowledge: Fortinet Fortigate experience is a plus
Server and Workstation hardware: Experience with HPE compute hardware is a plus
Window Active Directory (AD) administration including Group Policy Object (GPO) and Domain Name System (DNS)
Experience using TeamCity is a plus
Prior experience with the deployment, integration, operations, or administration of Public Safety Applications.
A strong ability to independently select appropriate methods and techniques to solve problems.
The capacity to collaborate effectively with regional and territorial management.
Excellent communication skills, enabling you to interact clearly with peers and senior stakeholders.
Demonstrated critical thinking skills for effective problem-solving and decision-making.
Associate's or Bachelor's Degree in Engineering, IT, Software Engineering, or Technology, OR 5+ years of experience deploying and integrating complex IP products and systems.
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VMware ESXi v.7+Red Hat OpenShiftMicrosoft SQL Server 2019Windows Server 2019Windows 10Windows 11LinuxHP AristaHPE AlletraHPE Nimble