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Customer Success Manager – Automotive Industry
MotorKCustomer Success Manager handling dealer relationships and supporting digital strategy execution for automotive. Collaborating with Sales to enhance customer value and presence in the market.
About the role
Key responsibilities & impact- Be the first and main point of reference for dealers and guide them once the contract has been signed
- Support customers in defining and executing their digital strategy
- Engage with clients at all levels and lead all client engagements
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
- Evaluate dealer performance — including website quality, stock imagery, adoption of new features, and overall digital presence
- Propose lead-generating campaigns based on best practices and top-performing customer benchmarks
- Develop testimonial strategies in partnership with the Sales team
- Conduct training sessions to educate customers on product features, functionalities, and updates
- Share insights into industry best practices to enhance customers' ability to get maximum value from our solutions
- Liaise with Content Editors to keep training content up to date and continuously improve processes
Requirements
What you’ll need- Native level of Italian and fluent English
- Ability to work in a busy, fast-paced environment
- Outstanding customer service and relationship management skills
- Tech-savvy with a digital mindset
- Great communication and presentation skills
- Genuine curiosity about AI and enthusiasm for experimenting with new tools
Benefits
Comp & perks- Contratto indeterminato (ccnl commercio)
- Variable commission plan
- Meal vouchers (for each day worked)
- Food canteen onsite, with free coffees
- Bi-monthly collaboration days, with free breakfast in the office
- Company benefits including discounts on famous brands
- Internal training paths and support with external education
- Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
ATS Keywords
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Soft Skills
customer servicerelationship managementcommunicationpresentationcuriosityenthusiasm