Customer Support Specialist
MotorK
full-time
Posted on:
Location Type: Hybrid
Location: Paris • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQLWordPress
About the role
- Respond to customer requests in a timely and accurate way, via email, and internal tools
- Identify customer needs, helping them understand and use our products, in accordance with our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
- Follow up with customers to ensure their technical issues are resolved
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share it with our Product, Sales and Marketing team
- Provide first level support and work on troubleshooting issues.
Requirements
- Native level French and fluency in English
- Experience in using remote support tools (Zendesk..)
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
- Basic knowledge of SQL and JSON structures (XML/CSV formats)
- Knowledge of WordPress, MTK e Google Analytics
- Knowledge of HTML and web standards
- Ability to liaise with multiple stakeholders, internally and externally
- Ability to work on more than one product
Benefits
- Meal Vouchers (for each day worked)
- Bi-monthly appointment for collaboration days, with free breakfast in the office
- Internal training paths and support with external education
- Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
- 1:1 English classes up to B2 level
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLJSONHTMLWordPressGoogle AnalyticsXMLCSV
Soft skills
communicationproblem-solvingmulti-taskingpatience