Customer Success Manager – Automotive Industry
MotorK
full-time
Posted on:
Location Type: Hybrid
Location: Bordeaux • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the first and main point of reference for dealers and guide them once the contract has been signed
- Support our customers in defining their digital strategy
- Engage with clients at all levels and be the lead for all client engagements
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
- Evaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance etc.
- Propose lead generating campaigns based on best in practice and over performing customers
- Developing testimonial strategies together with sales
- Conduct training sessions to educate customers on product features, functionalities, and updates.
- Share insights into industry best practices, enhancing customers' knowledge for effective use of our solutions.
- Liaise with Content Editors to adjust training content when needed, improve processes.
Requirements
- Ability to work in a busy, fast paced environment
- Outstanding customer service and relationship management skills
- Great communication skills
- Native level of French and English
Benefits
- Meal Vouchers (for each day worked)
- Company car and mobile phone
- Bi-monthly appointment for collaboration days, with free breakfast in the office
- Internal training paths and support with external education
- Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
- 1:1 English classes up to B2 level
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicerelationship managementcommunicationcollaborationtrainingevaluationstrategic planninginsight sharingcontent adjustmentlead generation