Business Systems Manager

Motor Coach Industries

Lead team in streamlining systems and processes for Customer Care and Private Sales operations. Improve efficiency through process and system development and enhancements.

Posted 5/25/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead team in the streamlining of systems, processes, training, issue resolution and projects
Responsible for improving the efficiency and effectiveness of the Customer Care and Private Sales operations through process and system development and enhancements.

Requirements

What you’ll need

Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales
Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT)
Leverage existing systems to their fullest, automating and simplifying processes
Lead Lean initiatives to drive efficiencies in departmental and organizational processes
Participate or Lead projects implementing new or enhanced systems or processes
Recommend and implement new systems as the business needs demand

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home
Pension Plan

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipteam managementissue resolutionprocess optimizationproject management