Motor Coach Industries

Regional Product Support Manager

Motor Coach Industries

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$100,000 - CA$120,000 per year

Tech Stack

Oracle

About the role

  • Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory.
  • Understand and utilize MCI/New Flyer Core values as a guideline for conducting all MCI/New Flyer business.
  • Assist customers in accepting new bus deliveries by repairing defects, expediting parts.
  • Work closely with CPM/Production/Quality during production and acceptance processes.
  • Lead a cross functional service technician team as required to support vehicles.
  • Ensure new customer orders are properly launched with focus on customer introductions.
  • Work closely with Regional Director to adjust field plans.
  • Schedule and maintain meetings with customers.
  • Write and submit detailed contact reports.
  • Manage work queues in Oracle OSVC and OSFC to achieve operational goals.
  • Resolve customer concerns quickly with reasonable and cost-effective solutions.
  • Participate in new bids submissions with Customer Care Bids Team.

Requirements

  • Engineering or Business degree/diploma preferred.
  • 2-year Technical College at minimum or equivalent experience
  • Minimum 5 years’ experience in transit or applicable Industry
  • Proficient in all mechanical/electrical systems of transit vehicle
  • Customer Service experience
  • Analytical skills
  • Proficient at MS Office software products
  • Must be able to work unsupervised.
  • Self-Motivated
  • Above average organizational skills with strong emphasis on program management.
  • Safety Focused
  • Advanced verbal and oral communication skills
Benefits
  • Employee Assistance Program (EAP)
  • Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!
  • Optional Buy-Up Plan
  • Heath Spending Account (HSA)
  • Disability Insurance
  • Personal Protective Equipment (PPE)
  • 11 Paid STAT Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical systemselectrical systemsprogram managementcustomer serviceanalytical skills
Soft Skills
self-motivatedorganizational skillscommunication skillsleadershipproblem-solving
Certifications
Engineering degreeBusiness degreeTechnical College diploma