Regional Product Support Manager

Motor Coach Industries

Regional Product Support Manager for MCI ensuring customer satisfaction in vehicle deliveries and service support. Leading a hybrid team and maintaining compliance in a safe working environment.

Posted 4/14/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$100,000 - CA$120,000 per yearWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory.
Understand and utilize MCI/New Flyer Core values as a guideline for conducting all MCI/New Flyer business.
Assist customers in accepting new bus deliveries by repairing defects, expediting parts.
Work closely with CPM/Production/Quality during production and acceptance processes.
Lead a cross functional service technician team as required to support vehicles.
Ensure new customer orders are properly launched with focus on customer introductions.
Work closely with Regional Director to adjust field plans.
Schedule and maintain meetings with customers.
Write and submit detailed contact reports.
Manage work queues in Oracle OSVC and OSFC to achieve operational goals.
Resolve customer concerns quickly with reasonable and cost-effective solutions.
Participate in new bids submissions with Customer Care Bids Team.

Requirements

What you’ll need

Engineering or Business degree/diploma preferred.
2-year Technical College at minimum or equivalent experience
Minimum 5 years’ experience in transit or applicable Industry
Proficient in all mechanical/electrical systems of transit vehicle
Customer Service experience
Analytical skills
Proficient at MS Office software products
Must be able to work unsupervised.
Self-Motivated
Above average organizational skills with strong emphasis on program management.
Safety Focused
Advanced verbal and oral communication skills

Benefits

Comp & perks

Employee Assistance Program (EAP)
Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!
Optional Buy-Up Plan
Heath Spending Account (HSA)
Disability Insurance
Personal Protective Equipment (PPE)
11 Paid STAT Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mechanical systemselectrical systemsprogram managementcustomer serviceanalytical skills

Soft Skills

self-motivatedorganizational skillscommunication skillsleadershipproblem-solving

Certifications

Engineering degreeBusiness degreeTechnical College diploma