Technical Account Manager – Strategy

Motive

Technical Account Manager at Motive providing technical leadership and support to premier customers while resolving complex challenges and fostering relationships. Focused on account health, documentation, and customer experience.

Posted 7/20/2026full-timeRemote • 🇵🇰 PakistanJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced analytical skills and technical support expertise, with a strong focus on troubleshooting, customer advocacy, and effective communication across various platforms. Proficient in SQL and familiar with API-based troubleshooting, ensuring high-quality customer experiences and proactive issue resolution.

Highest-signal resume keywords

Technical Support ExperienceSQL Query CreationAPI-Based TroubleshootingAdvanced Analytical SkillsExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTechnical SupportTroubleshootingHardware Fault AnalysisLog ParsingChange ManagementData AnalysisAPI TroubleshootingCustom Configuration EvaluationTelematics Solutions

Soft Skills

Proactive MindsetCollaborationCustomer AdvocacyHigh-Pressure Problem SolvingEffective Communication

Tools & Technologies

Motive Product SuiteTransportation Management SystemsFleet Management Solutions

Certifications & Qualifications

Technical Degree in Computer Science or Engineering

Industry Keywords

ComplianceAsset ManagementSafetyTechnical EscalationsCustomer Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts.
Build and maintain proactive partnerships with technical contacts at assigned accounts.
Create, maintain, and improve account-specific technical documentation.
Maintain a macro-level understanding of account business needs and support activities.
Exceed benchmarks for response quality, timeliness, and customer satisfaction.
Operate and drive account health campaigns for your portfolio of customers.
Build internal and external relationships to resolve technical issues across all organizational levels.
Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
Own end-to-end resolution of escalated cases to ensure a premium customer experience.
Own the troubleshooting, identification, and resolution process for all assigned customer issues.
Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
Create SQL-based queries to identify and address emerging technical issues.
Participate in rotations and provide off-hours assistance for upgrades and change management.

Requirements

What you’ll need

1 to 2 years of experience in Technical Support with a permanent employment status.
Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.
Full professional fluency in spoken and written English.
Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
A collaborative partner capable of working effectively in a professional, cross-functional environment.
Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.
Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.
Ability to identify technical trends and implement solutions that prevent field failures.
Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
Strong analytical skills with the ability to manage critical escalations in high-pressure environments.
Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.

Benefits

Comp & perks

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.