Implementation Consultant
Motive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇰 Pakistan
Visit company websiteJob Level
JuniorMid-Level
About the role
- Project Leadership & Customer Onboarding: Take ownership of the end-to-end implementation process for assigned clients, including initial platform setup, orientation, training, and general readiness.
- Client Success & Relationship Management: Partner closely with customers and internal stakeholders. Build long-term client relationships by understanding unique customer needs and providing tailored solutions.
- Hardware and Software Configuration: Support enterprise customers with installation and configuration of Motive solutions, bridging the gap between complex hardware and software environments.
- Training & Enablement: Train customers and empower them to become self-sufficient administrators, ensuring they are ready for post-implementation ownership of the Motive platform.
- Cross-functional Collaboration: Work with sales, account management, and product teams to ensure a unified customer experience. Guide the transition from pre-sale discovery to implementation, and then to long-term support.
- Problem Solving & Issue Resolution: Anticipate and resolve client challenges proactively. Adapt your approach as needed to address changing requirements and unexpected obstacles.
- Process Optimization: Identify opportunities to streamline onboarding and implementation processes and contribute to ongoing improvement efforts.
Requirements
- 2+ years in implementation, client management, or a related field managing technology deployments at scale.
- Demonstrable success in project management and cross-functional collaboration.
- Strong familiarity with CRM and project management tools.
- Experience configuring, deploying, and supporting both hardware and SaaS solutions preferred.
Benefits
- Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
implementationproject managementhardware configurationsoftware configurationSaaS solutionstechnology deploymentsprocess optimizationclient onboardingtrainingproblem solving
Soft skills
customer successrelationship managementcross-functional collaborationadaptabilitycommunicationproblem resolutionstakeholder engagementteamworkclient needs assessmentempowerment