Director, Commercial Sales – Account Management

Motive

Director of Commercial Sales & Account Management leading an offshore team in a SaaS company. Focused on expansion and retention within the customer base.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesLead💰 $240,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrated expertise in leading and scaling SaaS sales teams, with a strong focus on operational efficiency, customer satisfaction, and strategic growth. Proven ability to leverage data-driven insights to inform decision-making and enhance team performance.

Highest-signal resume keywords

SaaS Sales LeadershipOperational AcumenValue-Based SellingCross-Functional CollaborationTeam Building and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceDashboardsAI ToolsForecasting ModelsPipeline AnalyticsCustomer SuccessAccount ManagementSales StrategyLead GenerationPerformance Metrics

Soft Skills

Excellent CommunicationInfluencing SkillsCoaching and MotivatingCustomer EngagementProblem Solving

Industry Keywords

SaaSSMBCommercialMid-MarketTransformational GrowthCustomer JourneyRetention StrategiesUpsell StrategiesComplex Deal CyclesStrategic Renewal

About the role

Key responsibilities & impact

Directly manage frontline managers — coaching and motivating them to hit quarterly targets and broader strategic goals, while building a culture of accountability, continuous improvement, and customer satisfaction.
Recruit, hire, and develop top talent, building a bench of future leaders. Bring demonstrated experience scaling sales teams from the ground up and leading through periods of transformational growth.
Partner with Marketing on customer experience, lead generation, and pricing/acquisition strategy. Work with Product, Sales, Onboarding, and Strategy leaders to surface customer needs, inform roadmap decisions, and design incentive plans and GTM strategies that create a cohesive, connected customer journey across global functions.
Track and report on key performance metrics, using data to identify strengths, close gaps, and guide decisions toward quarterly sales targets.
Drive engagement, upsell, and retention strategies, testing and iterating quickly. Serve as the customer-facing escalation point for complex deals, leveraging executive relationships to resolve challenges and close successfully.
Build and refine scalable processes that improve team efficiency and performance.

Requirements

What you’ll need

10+ years of experience in SaaS sales, account management, or customer success, including 4+ years in a leadership role.
Proven success leading SMB, Commercial, or Mid-Market segments through complex deal cycles, cross-functional dependencies, and strategic renewal motions.
Experience leading offshore Sales, Account Management, or Customer Success teams a plus, but not required.
Strong operational acumen, with comfort using Salesforce, dashboards, AI tools, forecasting models, and pipeline analytics.
Experience with value-based selling and/or multi-product growth motions.
Excellent communicator and cross-functional collaborator with the ability to influence up, down, and across the organization.
Proven ability to build and scale teams in fast-paced, high-growth SaaS environments.

Benefits

Comp & perks

Health insurance
Pharmacy benefits
Optical care benefits
Dental care benefits
Paid time off
Sick time off
Short term disability coverage
Long term disability coverage
Life insurance
401k contribution