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Motive

Senior Technical Account Manager – Strategy

Motive

Senior Technical Account Manager ensuring seamless support experience for strategic enterprise customers. Collaborating with cross-functional teams to resolve high-impact technical challenges.

Posted 5/25/2026full-timeRemote • 🇵🇰 PakistanSeniorWebsite

About the role

Key responsibilities & impact
  • Serve as the senior subject matter expert responsible for troubleshooting and diagnosing complex issues
  • Collaborate extensively with Product, Engineering, Escalations, and specialized support teams
  • Build and maintain relationships with accounts by proactively monitoring their accounts
  • End-to-end ownership of the most critical customer issues
  • Provide feedback to Product teams on common or emerging issues
  • Personalize customer experience by strengthening relationships
  • Train, coach and provide consultations to your direct team

Requirements

What you’ll need
  • Minimum 2 to 4+ years of experience in Technical Support
  • Good understanding of the Global Mid-Market/Strategic/Enterprise market
  • Proven experience with change management requests
  • Proven ability to deep dive technical problems
  • Experience with code reviews for custom configurations
  • Excellent expertise with Root Cause Analysis
  • Strong analytical and problem-solving skills
  • Proven track record of using programming languages for issue analysis
  • Ability to analyze data and identify areas of improvement
  • Experience with hardware devices, firmware upgrades, change management
  • Experience with Third Party integrations
  • Technical background with preferred qualifications of Computer Science or Engineering
  • Motivated individuals with eagerness to learn
  • Fluent in spoken and written English
  • Team player

Benefits

Comp & perks
  • Creating a diverse and inclusive workplace
  • Equal opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportRoot Cause AnalysisChange ManagementProgramming LanguagesCode ReviewsData AnalysisFirmware UpgradesThird Party IntegrationsTroubleshootingDiagnosing Complex Issues
Soft Skills
Analytical SkillsProblem-Solving SkillsTeam PlayerRelationship BuildingCoachingConsultationCommunication SkillsMotivationEagerness to LearnCollaboration