Customer Support Supervisor

Motive

Customer Support Supervisor leading and developing a team for exceptional automotive customer experience. Overseeing support operations and leveraging AI technology for product innovation.

Posted 5/19/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and develop our growing Customer Support team while ensuring an exceptional support experience for our clients, partners and internal stakeholders
Oversee day-to-day support operations, coaching team members, and ensuring the team delivers responsive, professional, and effective support across phone calls, email communications, and ticketing systems
Leverage cutting edge AI technology to help innovate our product and the customer experience
Help foster a collaborative, positive, and customer-focused team whose interactions meet Motive’s standards for professionalism
Ensure SLAs for responsiveness and resolution are met across all channels (phone, email, and ticketing platforms)
Monitor support metrics and reporting to ensure team capacity and performance is maintained
Handle customer escalations and work cross-functionally to drive resolution
Identify trends in customer requests and collaborate with Product, Engineering, and Customer Success teams to eliminate bottlenecks
Maintain and improve support workflows, processes, and documentation
Oversee new-hire training and professional development for team members.

Requirements

What you’ll need

5+ years of experience in a high-volume customer support or technical support environment within the automotive industry
2+ years of previous leadership or supervisory experience in a scaling organization
Strong written and verbal communication skills, with the ability to communicate confidently and professionally with clients by phone, email, and support ticket systems
Excellent problem-solving and conflict-resolution abilities
Highly organized with the ability to manage competing priorities in a fast-paced environment
A collaborative mindset and ability to work cross-functionally with Product, Engineering, and Customer Success teams.

Benefits

Comp & perks

Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums
50% of dependents’ health, dental, and vision insurance premiums

ATS Keywords

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Soft Skills

leadershipcoachingcommunicationproblem-solvingconflict-resolutionorganizational skillscollaborationcustomer-focusedprofessionalismtraining